Yarewatch.com tries to satisfy every client. However; if for some reason, you are not completely happy with your purchase, we extend a fifteen 15 days return privilege on all Orders. PLEASE NOTE: Items from Specials/Clearance section or from Layaway are NOT subject to return for a refund.
Please follow these simple guidelines to speed up the transaction:
Before returning an item, please contact us first by e-mailing us at firstname.lastname@example.org for a Return Authorization ticket.
If there are any missing parts or items that did not arrive in the package, or damage occurred to an item or packaging during shipment, or package has been tampered - you must report it to us immediately, to the shipper and to us, within first 24 hours, so that we could take further action with shipper.
WE WILL REFUSE DELIVERY OF ANY PACKAGES WITHOUT A RETURN AUTHORIZATION TICKET.
The items to be returned must be in new (does not apply to pre-owned), unused, and unworn condition. All original packaging materials and boxes, unused warranty cards, and all instruction booklets must also be returned. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. Please do NOT ATTEMPT to return a new item with ANY indication that it has been used or worn - it will be returned back or treated as a used item and a severe penalty (determined by us) will apply. It takes approximately 3-7 working days to process your refund once the item is back in our possession. If the product you are returning included a special gift offer - all items must be returned.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the handling fee and original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
ALL SHIPPING and INSURANCE CHARGES ARE NON-REFUNDABLE.
We will refund the full purchase price of the item less shipping and handling costs. For International customers, US Customs Office may assess an import duty fee that will not be refunded. To avoid this fee YOU MUST contact your country's Customs Office or shipper and fill out all of the proper documents prior to returning an item to us.
If purchase was paid using PayPal, a PayPal fee(3%) will be deducted from original purchase price.
*Check with your choice of shipper: DHL Express, UPS, FedEx, or USPS to make sure that returning item can be adequately insured, as watches are considered jewelry and many companies have restrictions on value and shipping method allowed. We encourage you to use a carrier that offers package-tracking capability.
If you have a hard time making shipping arrangements, contact our customer service and we can arrange for a pickup with our carrier, but at your full expense.